The evening the keys are collected
Five firms get the same message within an hour. The shortlist goes to whoever answered with a real number. Every one of those questions gets the same answer it would on a Tuesday afternoon.
WhatsApp Assistant · interior design firms · Singapore
Five firms got that message. Three replied by Monday.
A WhatsApp Assistant for interior design firms in Singapore. Keys get collected on a Friday and the quotation questions arrive that night. ExcuseBee answers from your own package sheet, and books the site visit.
Put Bee on my WhatsAppSign up now and build your brand. We connect your WhatsApp Business account with you, on a call, in your own Meta login.
Questions first? WhatsApp us and ask anything.
Your WhatsApp, 11:42 pm
Sarah & Weionline
Keys to a 4-room BTO in Tengah. Budget for a full reno?10:12 pm
Congrats on the keys. The 4-room full package starts at S$38,800, items below.10:12 pm
Are you HDB registered? Who submits the permit?10:14 pm
HDB registered, and we submit the permit for you.10:14 pm
Can someone come see the unit this Saturday?10:15 pm
Appointment bookedSaturday 2:00pm is open. Booked. The designer will bring material samples.10:15 pm
Google Calendar
Appointment with Sarah & Wei
Saturday, 12 September · 2:00 – 2:45 pm
Added from WhatsApp
| Package | Site visits open |
|---|---|
| 4-room full | Sat 14:00, Sun 11:00 |
| 3-room full | Sat 16:00 |
| 5-room full | Sun 14:00 |
BTO
The five questions you get every week from homeowners
Tap one. These are the questions this trade gets every week, answered from your own class list, prices and hours.
- What is a realistic budget for a four room BTO, and what does that include?
- Our 4-room full package starts at S$38,800 and covers hacking and masonry, six carpentry units, electrical and plumbing, and painting throughout. What your home actually costs depends on how much carpentry you want, so a designer confirms the figure after seeing the unit.
- Are you an HDB registered renovation contractor, and who submits the permit?
- Yes, we are on HDB's Directory of Renovation Contractors, and we submit the renovation permit as part of the package so you do not have to.
- How long from confirmation to handover, and what happens if it overruns?
- A full 4-room BTO package typically runs eight to ten weeks from permit approval. Your contract sets the dates and what happens if they move, and the designer will take you through that before you sign.
- Do the 3D drawings cost extra, and are they waived if we sign with you?
- The first set of 3D drawings is included once you confirm the package. If you would like drawings before deciding, the designer will explain how that works at the site visit.
- What is covered by the warranty, and who comes back for defects?
- Carpentry and workmanship carry a warranty, and our own team handles defect rectification rather than a subcontractor. I will get the designer to confirm exactly what your package covers.
What it handles, when homeowners message you
Package scope without the phone tag
Bee reads what each package covers straight from your own sheet. The homeowner hears what is in and what is not, instead of waiting two days for a callback.
Site visits booked into real slots
Bee offers only the site-visit slots you left open. It books the one they pick, then stops offering that slot to the next couple.
It will not price their flat
The one thing every homeowner asks over WhatsApp is a firm price for their specific unit, and it is exactly the thing a designer has to see the flat to give. It says so plainly and books the visit instead of guessing.
Marcus YipFounder, ExcuseBeeMore about me
I got tired of watching good marketing go cold at 10pm.
Some of my friends run interior design studios. I watched them lose enquiries the same way, over and over. A couple collect their keys on a Friday evening and message five firms that night. Nobody is awake. By Monday the couple have shortlisted the three firms that answered.
I was the CTO of Singapore's top real estate media and tech agency. That is why Bee only answers from what you gave it, and never starts a conversation on its own. I was not willing to ship something that speaks to your customer in ways you did not approve.
S$199 a month, and Meta bills you separately.
You pay us
S$199/month
Bee answers your WhatsApp, day and night, and books the appointment. Everything in the Pro content plan is included, so you never have to choose between the assistant and the posts that bring the enquiries in.
Meta bills you
Their rate, your card
WhatsApp message charges go straight from Meta to you, on your own account. We do not buy them and resell them to you, and we cannot mark them up, because the account is yours.
Most of Bee's replies cost nothing: Meta does not charge for messages sent inside the 24-hour window a customer opens by messaging you. Only the ones Bee sends after that window closes are billed, at about two cents each in Singapore. Rates checked 2026-09-02.
Put Bee on my WhatsAppSign up now and build your brand. We connect your WhatsApp Business account with you, on a call, in your own Meta login.
Questions first? WhatsApp us and ask anything.
S$199 is not the expensive option. It is the one with the agent in it.
The cheap plans are cheap because they are an inbox. The thing that answers your customer at 9.47pm sits one or two tiers up, and it is usually charged again on top.
| What you are comparing | ExcuseBee | A cheaper inbox plan | The tier that adds an agent |
|---|---|---|---|
| Every month | S$199 | S$159 | S$429 plus US$99 |
| An AI agent that answers from your own prices and hours | Included | No | Add-on, priced separately |
| Learns how you talk from your real chat history | Yes, from your chat export | Pro or Business only | Only chats already in Wati, 60 days |
| Reads your website during setup | Yes, a multi-page crawl | No agent on this plan | Yes, re-train after edits |
| Reads your Google Sheet fresh on every answer | Yes, edits are live at once | Pro or Business only | Not published |
| Answers after WhatsApp's 24 hour window closes | Yes, with an approved template | No agent on this plan | Not published |
| Charged again per AI message | No | No agent to charge for | Yes, by credit |
| Who bills you for WhatsApp messages | Meta, on your own card | The vendor, on its own rate card | The vendor, on its own rate card |
Read the full comparison
Comparison columns are Wati Growth and Wati Pro, billed monthly, plus the Astra AI add-on, as published to a Singapore visitor and retrieved 2026-09-01. Wati is used because it prices in SGD, so nothing is lost in conversion. SleekFlow prices its own AI tier at S$199, the same as ours, and is the fairest like for like in the market.
The capability rows come from Wati's own help centre, retrieved 2026-09-01. Wati's Astra agent trains on website links, documents and question and answer pairs, crawls subpages when you ask it to, and is re-trained after you edit the content. Connecting it needs a Wati Pro or Business plan, and it syncs up to 60 days of conversations already held inside Wati. Wati's Google Sheets integration is a chatbot feature on Pro and Business, not a published source the agent reads. On the 24 hour window, Wati publishes the rule, that a message sent outside it without a template is not delivered, but not that its agent sends one to keep the conversation going. Where Wati does not publish, this table says Not published rather than guessing.
Questions first? WhatsApp us and ask anything.
What it already does for your studio
These eight are live today, not on a roadmap. Here is what each one does for your studio.
It learns how you talk
Send Bee a WhatsApp chat export. It reads your old conversations and picks up your phrasing and your usual answers.
It reads your website
Paste your web address during setup. Bee goes through the pages to learn what your studio really does and sells.
Change a price, and the next reply knows
Connect a sheet of prices, classes or stock. Bee reads it fresh on every answer, so an edit in the sheet is live straight away.
It books into your calendar
Connect your calendar. Bee offers only the slots you left open, then books the one the customer picks.
Nothing sends without your say-so
Bee writes the reply and waits for you to approve it or change it before anything sends. Off by default, on when you want it.
It never replies to your family and friends
Bee reads each message. If it is plainly personal, a friend making plans or a family matter, Bee stays quiet and leaves it for you. If it is not sure, it answers, because silence looks like a broken number.
It answers even after 24 hours
WhatsApp shuts the free reply window a day after a customer writes. Bee carries on with a message template Meta has approved, so a late reply still lands.
It knows when to stop
A hard ceiling of 500 replies a day and 20 turns in one chat. It can never run away with your account.
Frequently asked questions
Can a WhatsApp assistant quote a renovation for my flat?
No, and it should not. ExcuseBee's WhatsApp Assistant will tell a homeowner what a published package starts at and what that package covers, because both are facts on the firm's own sheet. A price for a specific home depends on the unit's condition and how much carpentry is wanted, so the assistant books a site visit and lets a designer quote.
Will the assistant tell a homeowner we are HDB registered?
Only if the firm has told it so. Registration status is a fact about the business, and the assistant states it from the firm's own information rather than asserting it independently. It is the second question most homeowners ask, so it is worth putting in writing where the assistant can read it.
Which WhatsApp number does the assistant answer on?
It runs on the firm's own WhatsApp Business account on Meta's official Business Platform, not on a line ExcuseBee owns. How your current number fits into that is part of what we set up together, so ask us about your specific situation rather than assuming either answer.
What happens when someone asks for a discount or a free upgrade over WhatsApp?
The assistant escalates it. Discounts, free upgrades and variation orders are not something it grants on its own. It tells the homeowner that a designer will confirm, and that conversation is waiting for the firm in the app.
Is there a separate price for the WhatsApp Assistant?
The WhatsApp Assistant plan is S$199 a month, and it includes everything in the Pro content plan. Meta charges for the messages themselves, billed to the firm by Meta on the firm's own account, and ExcuseBee does not mark those charges up.
Do homeowners message in English?
Often, but not always. The Assistant is multilingual and replies in the language a homeowner actually writes in, including Mandarin and Singlish, which matters when an older parent joins the chat partway through a renovation decision.