The 7.58am rush, answered at 7.58am
Patients message before your shutters are up, asking who can see them today. Each one hears your hours, which doctor is in, and what is open, from the roster and slots you already keep.
WhatsApp Assistant · clinics · Singapore
The 7.58am queue starts on your phone.
A WhatsApp Assistant for clinics in Singapore. Patients message before the desk opens and register with whichever clinic replies first. ExcuseBee answers from your own hours, roster and appointment slots, and books the appointment.
Put Bee on my WhatsAppSign up now and build your brand. We connect your WhatsApp Business account with you, on a call, in your own Meta login.
Questions first? WhatsApp us and ask anything.
Your WhatsApp, 11:42 pm
Mrs Rahmanonline
My son has a fever since last night. Can a doctor see him today?7:58 am
Yes. Dr Koh is in today, and 3:30pm this afternoon is open.7:58 am
Do you take CHAS? And what should I bring for him?7:59 am
CHAS is accepted, standard consult S$38. Bring his CHAS card and NRIC.7:59 am
Ok, please book 3:30pm for him. His name is Ariq.8:01 am
Appointment bookedBooked for Tuesday 3:30pm with Dr Koh. Anything medical, the doctor will answer in person.8:01 am
Google Calendar
Appointment with Mrs Rahman
Tuesday, 15 September · 3:30 – 4:15 pm
Added from WhatsApp
| Time | Slots left |
|---|---|
| 2:45pm | 0 |
| 3:30pm | 1 |
| 5:15pm | 2 |
TUE
The five questions you get every week from patients
Tap one. These are the questions this trade gets every week, answered from your own class list, prices and hours.
- Are you open now, and can a doctor still see me today?
- Yes, the clinic is open until 9pm today. Dr Koh has 3:30pm and 5:15pm free this afternoon. Tell me which works and the appointment is booked.
- Is my usual doctor in this week, and can I book her specifically?
- Dr Menon is in on Thursday and Saturday this week. You can book to see her specifically. Tell me the day and I will check her open slots.
- Do you take CHAS, and can I use a company panel card here?
- Yes, CHAS is accepted at this clinic. For a company or insurance panel, tell me the name on the card and I will check the clinic's panel list. What a scheme pays for a visit is confirmed by the counter staff.
- Can I just walk in, or do I need an appointment?
- Walk-ins are seen at this clinic. Booked patients are registered first, so the wait is usually shorter with an appointment. Tell me a time and I will book it for you.
- Can I move tomorrow's appointment, and what should I bring?
- Yes. Tell me a day that works and the appointment is moved and confirmed in this chat. Bring your NRIC and any card you are claiming with. A question about results or medication goes to the clinic team, and they will come back to you.
What it handles, when patients message you
Reschedules that never reach the counter phone
A patient who cannot make tomorrow's 9am messages at 10pm. Bee moves the appointment to a slot you left open and confirms it in the same chat, so the morning queue is not stuck behind the phone.
CHAS and panel questions, answered as facts
Whether you accept CHAS or a company panel is a yes or no from your own list. What a scheme pays for a particular visit stays with your counter staff, and the patient is told exactly that.
Everything medical goes to your team
Bee never answers a question about symptoms, results or medication. It books the time, says what to bring, and hands the medical question to your staff, with the patient told the clinic will follow up. That line is the whole point.
Marcus YipFounder, ExcuseBeeMore about me
I got tired of watching good marketing go cold at 10pm.
Some of my friends manage clinics. One of them runs the front desk at a GP practice. I watched the same loss repeat on her phone. A patient messages at night. Nobody is awake to answer. By the time the desk opens, that patient has booked with whichever clinic replied first.
I was the CTO of Singapore's top real estate media and tech agency. That is why Bee only answers from what you gave it, and never starts a conversation on its own. I was not willing to ship something that speaks to your customer in ways you did not approve.
S$199 a month, and Meta bills you separately.
You pay us
S$199/month
Bee answers your WhatsApp, day and night, and books the appointment. Everything in the Pro content plan is included, so you never have to choose between the assistant and the posts that bring the enquiries in.
Meta bills you
Their rate, your card
WhatsApp message charges go straight from Meta to you, on your own account. We do not buy them and resell them to you, and we cannot mark them up, because the account is yours.
Most of Bee's replies cost nothing: Meta does not charge for messages sent inside the 24-hour window a customer opens by messaging you. Only the ones Bee sends after that window closes are billed, at about two cents each in Singapore. Rates checked 2026-09-02.
Put Bee on my WhatsAppSign up now and build your brand. We connect your WhatsApp Business account with you, on a call, in your own Meta login.
Questions first? WhatsApp us and ask anything.
S$199 is not the expensive option. It is the one with the agent in it.
The cheap plans are cheap because they are an inbox. The thing that answers your customer at 9.47pm sits one or two tiers up, and it is usually charged again on top.
| What you are comparing | ExcuseBee | A cheaper inbox plan | The tier that adds an agent |
|---|---|---|---|
| Every month | S$199 | S$159 | S$429 plus US$99 |
| An AI agent that answers from your own prices and hours | Included | No | Add-on, priced separately |
| Learns how you talk from your real chat history | Yes, from your chat export | Pro or Business only | Only chats already in Wati, 60 days |
| Reads your website during setup | Yes, a multi-page crawl | No agent on this plan | Yes, re-train after edits |
| Reads your Google Sheet fresh on every answer | Yes, edits are live at once | Pro or Business only | Not published |
| Answers after WhatsApp's 24 hour window closes | Yes, with an approved template | No agent on this plan | Not published |
| Charged again per AI message | No | No agent to charge for | Yes, by credit |
| Who bills you for WhatsApp messages | Meta, on your own card | The vendor, on its own rate card | The vendor, on its own rate card |
Read the full comparison
Comparison columns are Wati Growth and Wati Pro, billed monthly, plus the Astra AI add-on, as published to a Singapore visitor and retrieved 2026-09-01. Wati is used because it prices in SGD, so nothing is lost in conversion. SleekFlow prices its own AI tier at S$199, the same as ours, and is the fairest like for like in the market.
The capability rows come from Wati's own help centre, retrieved 2026-09-01. Wati's Astra agent trains on website links, documents and question and answer pairs, crawls subpages when you ask it to, and is re-trained after you edit the content. Connecting it needs a Wati Pro or Business plan, and it syncs up to 60 days of conversations already held inside Wati. Wati's Google Sheets integration is a chatbot feature on Pro and Business, not a published source the agent reads. On the 24 hour window, Wati publishes the rule, that a message sent outside it without a template is not delivered, but not that its agent sends one to keep the conversation going. Where Wati does not publish, this table says Not published rather than guessing.
Questions first? WhatsApp us and ask anything.
What it already does for your clinic
These eight are live today, not on a roadmap. Here is what each one does for your clinic.
It learns how you talk
Send Bee a WhatsApp chat export. It reads your old conversations and picks up your phrasing and your usual answers.
It reads your website
Paste your web address during setup. Bee goes through the pages to learn what your clinic really does and sells.
Change a price, and the next reply knows
Connect a sheet of prices, classes or stock. Bee reads it fresh on every answer, so an edit in the sheet is live straight away.
It books into your calendar
Connect your calendar. Bee offers only the slots you left open, then books the one the customer picks.
Nothing sends without your say-so
Bee writes the reply and waits for you to approve it or change it before anything sends. Off by default, on when you want it.
It never replies to your family and friends
Bee reads each message. If it is plainly personal, a friend making plans or a family matter, Bee stays quiet and leaves it for you. If it is not sure, it answers, because silence looks like a broken number.
It answers even after 24 hours
WhatsApp shuts the free reply window a day after a customer writes. Bee carries on with a message template Meta has approved, so a late reply still lands.
It knows when to stop
A hard ceiling of 500 replies a day and 20 turns in one chat. It can never run away with your account.
Frequently asked questions
Can a WhatsApp assistant really book and reschedule clinic appointments?
Yes. ExcuseBee's WhatsApp Assistant books appointments into the clinic's real calendar once it has who the visit is for and a workable day and time. It also moves an existing appointment when a patient asks, using only the slots the clinic left open. If nothing is open at the requested time it says so instead of inventing a slot.
Will the assistant answer a patient's medical question?
No, and that is the design, not a gap. Bee does not say whether a symptom needs a doctor today, what a result means, or anything about medication or treatment. A message like that is handed to your clinic staff, and the patient is told the clinic will follow up. The assistant handles the booking. Medicine stays with the people licensed to practise it.
Which WhatsApp number does the assistant answer on?
It runs on the clinic's own WhatsApp Business account on Meta's official Business Platform, not on a line ExcuseBee owns. How your current number fits into that is part of what we set up together, so ask us about your specific situation rather than assuming either answer.
Can it tell patients whether the clinic accepts CHAS or an insurance panel?
Yes, as a fact from your own list: whether your clinic accepts CHAS or a company panel is a yes or no question. What it never does is quote what a scheme will pay for a visit. Claimable amounts depend on the patient and the visit, so that answer always comes from your counter staff, and the patient is told so in the same reply.
Is there a separate price for the WhatsApp Assistant, or does it come with a specific ExcuseBee plan?
The WhatsApp Assistant plan is S$199 a month, and it includes everything in the Pro content plan. Meta charges for the messages themselves, billed to the clinic by Meta on the clinic's own account, and ExcuseBee does not mark those charges up.
If a patient messages in Mandarin or Malay, does the assistant reply in that language?
Yes. The Assistant is multilingual and replies in the language a patient actually messages in. That matters for clinics, where a patient may write in Mandarin or Malay, and an adult child may message in English on behalf of a parent, all in the same morning.